Blue Diamond Retirement Notification

Important: The Blue Diamond Secure FTP service has been replaced by SecureDrop and access to the Blue Diamond Citrix Desktop environment will be disabled on July 31, 2026. Please transition to the replacement services listed below.

Secure FTP Retirement

Important: The Blue Diamond Secure FTP service has been replaced by SecureDrop, IBM’s next-generation secure file transfer solution.

Please use SecureDrop to upload diagnostic files going forward. Log in using your IBMid: https://securedrop.im-ies.ibm.com/

Resources

•  SecureDrop Tutorial Video

•  SecureDrop FAQs

•  SecureDrop support: securetransfer@ibm.com

•  Create an IBMid

•  Help with an IBMid

Note: Some customers may continue to have access to the legacy Blue Diamond FTP site while completing their transition to SecureDrop.

Citrix Diagnostic Environment Retirement 

Important: Access to the Blue Diamond Citrix Desktop environment will be disabled on July 31, 2026.

The Blue Diamond Citrix Desktop environment has been replaced by Fyre Protected:

Access

•  IBMers: Fyre Protected - https://fyre.ibm.com/

•  Partners: Fyre Protected Partners - https://partners.fyre.ibm.com/

Questions and Support

•  IBMers: #fyre-protected-discussion

•  Partners: #fyre-protected-partners-support